Support Request

GET VISIONHUB/NICEVISION/SITUATOR TECHNICAL SUPPORT

Please make sure that an active SMA (Software Maintenance Agreement) is in place for the system you need assistance for!

Please use our new self-service portal to create a tech support case for VisionHub, NiceVision, Situator and FAST:

Alternatively you can use the form below or send an email to support@qognify.com to create ticket. A Qognify Tech Support representative will be in contact with you shortly.

GET CAYUGA/BVI/UMBRELLA TECHNICAL SUPPORT

Please make sure that an active SMA (Software Maintenance Agreement) is in place for the system you need assistance for!

Please use our new self-service portal to create a tech support case for Cayuga, BVI or Umbrella:

• 
  I would like to schedule an appointment with Cayuga technical support
• • Date*
    
    MM slash DD slash YYYY

  • Time*
    09:00AM09:30AM10:00AM10:30AM11:00AM11:30AM12:00PM12:30PM01:00PM01:30PM02:00PM02:30PM03:00PM03:30PM04:00PM
    Please select a time (CET, 3 optional timeslots required)
  • Email*
  • First Name*
  • Last Name*
  • Company*
  • Phone*
  • INR*
  • Issue summary*
  • *
    • 
      

      I agree that the data provided by me will be processed and stored to handle my request. I have taken note of the Privacy Policy including further information on the use of my data and my right of withdrawal.

  
  
  

  
  
  
  
  

• 
  I would like to create a case

GET OCULARIS TECHNICAL SUPPORT

Please make sure that an active SMA (Software Maintenance Agreement) is in place for the installation you need assistance for!

To create a tech support case for Ocularis please use our new:

• 
  I would like to schedule an appointment with Ocularis technical support
• • Date*
    
    MM slash DD slash YYYY

  • Time*
    09:00AM09:30AM10:00AM10:30AM11:00AM11:30AM12:00PM12:30PM01:00PM01:30PM02:00PM02:30PM03:00PM03:30PM04:00PM04:30PM05:00PM
    Please select a time (EST, 3 optional time slots required)
  • Ocularis Recorder SLC*
  • Email*
  • First Name*
  • Last Name*
  • Company*
  • Phone*
  • Issue summary*
  • *
    • 
      

      I agree that the data provided by me will be processed and stored to handle my request. I have taken note of the Privacy Policy including further information on the use of my data and my right of withdrawal.

  
  
  

  
  
  
  
  

• 
  I would like to create a case

GET QOGNIFY VMS TECHNICAL SUPPORT

Please make sure that an active SMA (Software Maintenance Agreement) is in place for the installation you need assistance for!

To create a tech support case for Qognify VMS please use our new:

• 
  I would like to schedule an appointment with Qognify VMS technical support
• • Date*
    
    MM slash DD slash YYYY

  • Time*
    09:00AM09:30AM10:00AM10:30AM11:00AM11:30AM12:00PM12:30PM01:00PM01:30PM02:00PM02:30PM03:00PM03:30PM04:00PM04:30PM05:00PM
    Please select a time (EST, 3 optional time slots required)
  • INR*
  • Email*
  • First Name*
  • Last Name*
  • Company*
  • Phone*
  • Issue summary*
  • *
    • 
      

      I agree that the data provided by me will be processed and stored to handle my request. I have taken note of the Privacy Policy including further information on the use of my data and my right of withdrawal.

  
  
  

  
  
  
  
  

• 
  I would like to create a case