Support & Maintenance Agreement

Keeping your Qognify software up to date – as easy as never before!

Learn more about the advantages of a Support & Maintenance Agreement (SMA)

Qognify Support & Maintenance Agreement (SMA) for Optimal System Performance & Expert Support
To protect people and valuable assets, you trust in your physical security systems operating reliably at any time. However, if these systems stop working, this often causes major business disruptions and significant costs. An essential factor in ensuring reliability is a Support & Maintenance Agreement (SMA). Whether it is hardening against cyberattacks, keeping up with other changes in the complex environment of modern physical security systems or continuously preparing the software for the unexpected, our developers are continuously working to make your solution more resilient and secure. Qognify also continuously enhances features and functionality of its award-winning portfolio of Video Management Software and Enterprise Incident Management solutions. Our SMA allows you to effectively protect your investments, with the assurance that you will have the most up-to-date software solution available, along with world-class helpdesk technical support.

With Qognify’s Support & Maintenance Agreement, you’ll receive these great benefits:

  • Updates that provide software enhancements, fix bugs, improve the operation of system hardware, add support for new camera models and compatibility to new versions of operating systems, and enhance cyber security
  • Upgrades which provide major software improvements and introduce new features for easier installation and operation, better performance, and stronger security
  • Helpdesk Support at the highest technical level to be at your side, when you do run into trouble. From answering questions about installation to remotely logging in when a change has gone wrong or some component is not conforming to specification.

Run your system at optimal performance and get lasting peace of mind knowing that you are safeguarding your facility and the people in it with Qognify’s SMA.



Camera Support

Always get support for the latest cameras and devices


OS Support

New operating systems and service packs are supported


IT Hardware Support

Support of latest server, workstation and CPU generations


New Features

New releases contain new features and functionalities


Easy Handling

Updates can be obtained automatically using the Auto Updater


Investment Protection

Your video system stays up to date and future-proof

More Details?

Are you looking for more detailed information? Take a look at our SMA flyer.


SMA Policy

Learn more about our SMA support in the Qognify SMA Policy.