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Professional Services

Worry not. Professional Services is here for you.

Professional Services is a premium service for Qognify customers. Our Service Engineers are ready to assist with new system installations and migrations, upgrades, audits, troubleshooting and consultations – anywhere in the world.

Enjoy peace of mind with Qognify’s Professional Services

Sometimes you just need a little more support or even an expert second opinion. So when you need it, be assured that Qognify will be there for you. Our engineers are ready to assist with new system installations and migrations, upgrades, audits, troubleshooting and consultations – around the globe.

ELEMENTS OF THE PROFESSIONAL SERVICES

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Installation and Migration Services

Scarce resources, little time, not enough experience? Whatever the situation, our team is ready to step in from the planning stage. Installing a new system or migrating an existing system requires training and experience and our engineers can either assist your team with the installation and migration or even take on the entire job if needed. Our engineers will assess the current configuration, provide a statement of work, execute the migration, and optimize the system. And we’ll keep it easy with a single point of contact for the entire process.
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Upgrade Services

Smooth, trouble-free upgrades on even the most complex systems are not a pie in the sky. The key is in the preparation. Our team starts to work on your upgrade long before they arrive at your facility, collecting information about the system and on-site conditions. The result is a seamless system transition, practically eliminating downtime and potential loss of critical data. This solution is ideal for time-sensitive installations involving scaled deployments or limited resources.
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System Audits and Configuration Services

Managing a VMS can get complicated, requiring ongoing modifications, assessments, and the occasional configuration adjustments; and some changes may directly impact the system’s functionality or efficiency. An Qognify engineer will perform a comprehensive system audit which will yield a report with the appropriate recommendations for improving system performance. The implementation of these recommendations may be added to the scope of this service.
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System Troubleshooting Services

Qognify engineers are ready to help troubleshoot any issue, identify the root cause and propose a resolution plan – even if the issue is not related to a Qognify product. If our engineers identify a bug, they will advise when a fix becomes available. If the issue is identified as a customer-related issue, we will offer the appropriate service and quote it separately.