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Enterprise Incident Management

Helping organizations to effectively and efficiently manage incidents in security and operations.

From a Thousand Cuts to a Severe Crisis

Especially large organizations have to deal with incidents on a daily basis. The spectrum is wide, ranging from incidents that happen several times a day, with little impact, to critical, high-impact events that are rare but can trigger a crisis. Incidents can influence both security and business operations. Especially in highly regulated environments with pre-defined processes – e.g. airports or railroad networks – an incident typically means a potential disruption of operations, which may trigger a cascade of interruptions and delays, resulting in additional costs and efforts. If not immediately managed correctly, even small, non-critical incidents may escalate and turn into severe issues. At the worst, an incident may be on tomorrow’s national news, damaging the organization’s reputation.

In order to help customers manage and resolve incidents properly and minimize their impact on security and operations, Qognify has developed Situator – an Enterprise Incident Management System, which is targeting the needs of large organizations in regulated environments.

Elements of Enterprise Incident Management

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Notification

Real-time notification and structured intake of an incident
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Situational Awareness

By gathering information from different sources to assess type and severity
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Workflow

Guiding the operator step by step through the process of resolving the incident
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Communication

Clear and structured communication between all involved stakeholders and organizations
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Documentation

To retrace and understand all steps, which have been taken
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Evaluation

To measure the solution performance and to improve the process
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    Case Study

    PRORAIL, NETHERLANDS

    STAYING ON TRACK WITH ENTERPRISE INCIDENT MANAGEMENT

    ProRail is tasked with providing a readily available and efficient rail network throughout the Netherlands; this includes both public transport and freight. They are responsible for the construction, maintenance, management and safety of the Dutch rail network. Every day, over one million passengers and 115,000 tons of goods reach their…

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    Case Study

    NANDED CITY, INDIA

    SAFE CITIES APPLICATIONS POWERED BY QOGNIFY

    Located in India’s Maharashtra State, Nanded has approximately 1.2 million residents living in this ancient and spiritually significant city. A very holy place for the Sikh religion, Nanded features Gurdwaras (places of worship) throughout the city, attracting a heavy influx of visitors all year long.

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    Case Study

    MILLENNIUM BCP, PORTUGAL

    AN OVERALL VIEW OF PHYSICAL SECURITY PAYS OFF

    Millennium bcp is Portugal’s largest private bank. Headquartered in the city of Porto, the bank has nearly 4.3 million customers throughout the world and over 800 branches in Portugal, as well as other countries in Europe and Africa.

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    Case Study

    NAFTORPORT OIL TERMINAL, POLAND

    MANAGING THE FLOW OF OIL - AND INCIDENTS

    Naftoport is Poland’s only oil transshipment port and serves as a critical point in petroleum supply logistics for Germany and Poland. The port also transports crude oil from Russia and Kazakhstan to Western Europe, the United States and Far East. Naftoport has the capacity to handle 40 million tons of…

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