Do you have technical questions or need support for your Qognify installation?
Qognify products have a lifecycle with four stages of availability and support. Details of each stage are listed in the table below the graph.
Sales Phase (turquoise/green): The relevant software version is sold for new projects. Error corrections are provided free of charge, support is available.
Warranty Phase (black): Error corrections are provided free of charge. Existing installations with the relevant version can be expanded. No more sales for new projects, support is available.
Expansion Phase (orange): Existing installations with the relevant version can still be expanded. No more sales for new projects, error corrections are charged, support is available.
Support Phase (purple): In this period, only telephone support is available, the software version is no longer on sale and can no longer be expanded. No more new bug fixes or patches will be developed.
After the end of this phase, the software version will be “end of life”.
In case of a defect during the maintenance period, Qognify may choose to upgrade the customer to a newer version.
Software upgrades are available in all product lifecycle phases.