Professional Services & Support Engineer

Pearl River, NY

About The Position

Qognify is seeking a dynamic individual with high energy and drive to join our team as Professional Services and Support Engineer. The position requires about 50% travel in the US and some internationally. The role is based in our Pearl River, NY location.


About Qognify:

Qognify helps safeguarding your world, focusing on the outcomes of customers, who place a premium on physical security. Providing solutions to mitigate risks, increase security and optimize operations, Qognify serves thousands of customers all over the world as a trusted advisor. The comprehensive portfolio of Qognify contains physical security and incident management solutions, which create added value for many sectors including manufacturing, public transport, retail, banking, ports and seaports, logistics, education, correctional facilities, critical infrastructures and cities.  


Qognify is a leading global player in the physical security market. Being headquartered in Pearl River, New York, Qognify operates major development hubs in Germany, Israel and the United States, as well as sales and support offices around the globe.


About the opportunity:

Reporting to the head of Professional Services, you will provide support to Qognify’s customers and work as a member of the Professional Services team. You will be involved in product deployments, implementations, upgrades, and configuration and in integration projects. Responsibilities include but are not limited to:


  • Provide on-site or in-house training and training materials on the customer’s solution
  • Install and configure Qognify software and hardware solutions remotely and at customer’s site, while following defined methodology, processes, system requirements and customer specific needs
  • Resolve technical issues related to application implementation and troubleshoot product functionality
  • Perform acceptance tests to ensure that all components of the technical architecture are properly implemented and maintained
  • Provide technical support and technical quality control throughout all stages of the project
  • Contributes to work plan creation and specification




Basic Skills required:

  • Minimum 2 years of technical experience
  • Engineering/Computer Science degree is preferred
  • Demonstrated problem solving, troubleshooting and analytical skills
  • Work successfully in a strong team environment
  • Willing to work in shifts
  • Global work experience is preferred
  • Strong written and verbal communication skills in English
  • Experience in training (especially customer training) – big advantage
  • 50% travel in US and some international travel


Technical Skills required:


  • Microsoft Server Installation and Configuration – IIS, SNMP
  • Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
  • Disaster Recovery - Clustering, Geo-Clustering,
  • Server Hardware – HP, Dell, IBM
  • Virtual Servers - VMWare – ESX, VSX Clusters, VMotion
  • Citrix Servers – Configuration and Optimization


  • Microsoft SQL Server Installation and Configuration
  • Maintenance – Backups and Recovery, SQL Agent, Analysis Services
  • Scripting – Basic Query and Update knowledge
  • DBA activities, experience with SQL queries, functions, and stored procedures


  • Networking fundamentals (TCP/IP, LAN, WAN, VLAN) are mandatory
  • Troubleshooting – Sniffers and various other Network Testing and Analysis tools

CCTV (preferred)

  • CCTV installation Experience
  • Audio/Video Streaming over LAN/WAN networks


To apply

Interested in the role, please send your resume as noted.

Qognify does not discriminate based on race, color, religion, creed, sex, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity or expression, or any other related consideration.

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