Tech Support Engineer

Pearl River, NY (USA)

About The Position

Qognify, Inc. is seeking a Tech Support Engineer for their Pearl River, NY office.  This role can work remotely (temporarily during COVID 19) or in office.


About Qognify

Qognify helps safeguard your world. Providing solutions that mitigate risks, increase security and optimize operations. Qognify serves thousands of customers around the world, who place a premium on their physical security. Qognify’s comprehensive portfolio contains physical security and enterprise incident management solutions which optimize outcomes in vertical sectors including manufacturing, transportation, retail, education, finance, logistics, corrections, critical infrastructures and city, state & federal government. 


Qognify is a leading global player in the physical security market. Qognify employees is headquartered in Pearl River, New York, and operates major development hubs in Germany, Israel and the United States, as well as sales and support offices around the globe.


About the Role:

Reporting to the Director, Customer Service, the Customer Support Engineer works with a team of 7 in the Pearl River office and collaborates with the Global Services and R& D teams to provide best in class software application support for Qognify’s Video Management Software.


You will be successful in this role if you: 

  • Provide top notch, ad-hoc software application support over the phone, via email, and remotely using third-party remote-control software
  • Create, handle, maintain, and close cases utilizing Salesforce or similar CRM system
  • Document issues and solutions timely and accurately
  • Escalate and request assistance from others, as needed
  • Handle yourself calmly and professionally regardless of the circumstances
  • Enjoy learning Qognify’s physical security and enterprise incident management solutions  

Requirements

  • 2 years of experience as software support engineer or software engineer
  • 2 years of technical experience within the Security\Surveillance industry, including Database knowledge (SQL 2008\2012), OS familiarity, and experience with distributed web applications preferred
  • Ability to troubleshoot software and hardware related problems in a fast-paced, agile environment where critical thinking and strong problem-solving skills are a must
  • Excellent knowledge of network and related concepts
  • Demonstrated knowledge of Windows 7/8/10 and Windows Server 2008/2012/2016
  • Knowledge of SQL, IIS
  • Knowledge of Message Queuing (preferred)
  • Preferred previous experience with Ocularis or other VMS software
  • Ability to travel to customer sites when needed
  • Ability to work off business hours to address critical matters/situations based on Qognify on-call support model

To apply

Please submit a cover letter including your salary expectations along with your resume to qognify.techsupportengineer@applynow.io

Qognify does not discriminate based on race, color, religion, creed, sex, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity or expression, or any other related consideration.

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