Technical Support Engineer

US Remote

About The Position

Qognify, Inc. is seeking someone who loves to solves complex technical software problems aka a Tech Support Engineer.  This role is remote 100%.

About Qognify

Qognify helps safeguarding your world, focusing on the outcomes of customers, who place a premium on physical security. Providing solutions to mitigate risks, increase security and optimize operations, Qognify serves thousands of customers all over the world as a trusted advisor. The comprehensive portfolio of Qognify contains physical security and incident management solutions, which create added value for many sectors including manufacturing, public transport, retail, banking, ports and seaports, logistics, education, correctional facilities, critical infrastructures and cities.  

Qognify is a leading global player in the physical security market. Being headquartered in Pearl River, New York, Qognify operates major development hubs in Germany, Israel and the United States, as well as sales and support offices around the globe.

About the Role:

Reporting to the Team Lead of Professional Services, you will provide support to Qognify’s customers and work as a member of the Professional Services team in collaboration with the Global Services and R&D teams to provide best in class software application support for Qognify’s Video Management Software.

You will be successful in this role if you: 

  • Provide top notch, ad-hoc software application support over the phone, via email, and remotely using third-party remote-control software
  • Create, handle, maintain, and close cases utilizing Salesforce or similar CRM system
  • Document issues and solutions timely and accurately
  • Escalate and request assistance from others, as needed
  • Handle yourself calmly and professionally regardless of the circumstances
  • Enjoy learning Qognify’s physical security and enterprise incident management solutions  


  • 2+ years of experience as software support engineer or software engineer
  • 2+years of technical experience within the Security\Surveillance industry, including Database knowledge (SQL 2008\2012), OS familiarity, and experience with distributed web applications preferred
  • Ability to troubleshoot software and hardware related problems in a fast-paced, agile environment where critical thinking and strong problem-solving skills are a must
  • Excellent knowledge of network and related concepts
  • Demonstrated knowledge of Windows 7/8/10 and Windows Server 2008/2012/2016
  • Knowledge of SQL, IIS
  • Knowledge of Message Queuing (preferred)
  • Preferred previous experience with Ocularis or other VMS software
  • Ability to travel to customer sites when needed
  • Ability to work off business hours to address critical matters/situations based on Qognify on-call support model

Qognify does not discriminate based on race, color, religion, creed, sex, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity or expression, or any other related consideration.

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