Professional Services Engineer

Israel · Full-time

About The Position

About Qognify

Qognify helps to safeguard your world. Qognify is a leading global player in the physical security software market. Headquartered in Pearl River, New York, Qognify operates major development hubs in Germany, Israel and the United States, as well as sales and support offices around the globe.


Overview of the position

Qognify is seeking to hire an experienced Services Engineer to join our Deployment and Support team in central Israel.

If you want to take part in resolving complex integration issues, deploy and configure the company’s Physical Security and Incident Management software worldwide, help and train our customers from the world’s leading enterprises to secure their business and build and get most of our products, this is the job you’ve been looking for! 

 Responsibilities

  • Deploy software on-site or remotely as part of new Projects
  • Own / handle and lead the resolution process for the cases raised by our customers
  • Ability to perform log level analysis
  • Handle the communication between R&D and Customer
  • Communicate with customers directly via telephone and e-mail in a professional manner    and send regular updates until the case gets resolved

Requirements

  • 3+ years experience working as customer support engineer or deployment engineer
  • Experience MS Windows Server OS 2008 R2, 2012 R2, 2016 and MS Windows 7, 8, 10 (troubleshooting and optimization)
  • Experience with DBs and T-SQL scripting: queries, functions, stored procedures, DB maintenance (MS SQL)
  • Networking fundamentals knowledge (TCP/IP, HTTP/HTTPS, SSL/TLS protocols, LAN, WAN, VLAN). (Cisco CCNA certification is a plus)
  • Demonstrated problem-solving, troubleshooting, and analytical skills
  • Willing to be on call roughly a week per month
  • Customer facing skills
  • Travels in Israel up to 50% of work-time (short trips outside the UK are rare, but still a possibility)

 

Nice-To-Have Skills & Knowledge

  • Experience with virtualization software VSphere (VMWare)
  • Enjoy teaching and providing Training whenever required

 

Education 

  •  Bachelor’s Degree in Computer Science / Software Engineering

 

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