Order Processing Specialist

Pearl River, NY (USA) · Full-time

About The Position

Qognify, a computer software company, is looking for an Order Processor to join our U.S. Order Management Team. This job is located in our Pearl River, NY office, with the flexibility to work from home 2 days a week. 

 

About Qognify

Qognify helps to safeguard your world, focusing on the outcomes of customers who place a premium on physical security. Providing solutions to mitigate risks, increase security and optimize operations. Qognify serves thousands of customers all over the world as a trusted advisor. The comprehensive portfolio of Qognify contains physical security and incident management solutions, which create added value for many sectors including manufacturing, public transport, retail, banking, ports and seaports, logistics, education, correctional facilities, critical infrastructures and cities.  

Qognify is a leading global player in the physical security market. Being headquartered in Pearl River, New York, Qognify operates major development hubs in Germany, Israel and the United States, as well as sales and support offices around the globe.

Job Summary

Qognify is looking for a highly motivated and goal driven person to join our U.S. Order Manager team. This role reports to the Operations and Supply Chain Manager (located in Ra’anana, Israel) and works in collaboration with the global team. 

The overall focus of the team is to provide sales support and order management for Sales and to own all relevant processes related to booking and billing all purchase orders. You will also support the VP of Operations with sales analysis, reporting and forecasting. To be successful in this role, you must be comfortable in a dynamic and fast paced environment, be resilient especially at month and quarter end. 

Essential Responsibilities include

  • Act as a liaison between customers and sales in support of the life cycle of the PO process
  • Ensuring accuracy of the PO, by reviewing and clarifying the specifications in coordination with internal resources including sales, finance, legal and other relevant departments
  • Responsible to ensure all orders are booked and billed correctly to reflect commission and region
  • Create and maintain all relevant order data in automation systems NetSuite and Salesforce
  • Manage day to day escalations received from customers and internal resources including Sales, Finance, Legal and other relevant departments
  • Act as the gatekeeper to ensure all released processes and procedures are followed
  • Act as liaison with accounts receivable to determine billing issues and deliver resolution with team, ensure credit notes are validated and correctly processed
  • Support the process of commission reports for Sales
  • Support related projects as assigned
  • Back-up for other team members on sales operations as needed
  • Work collaboratively with peers in Israel and Germany
  • Monitor the maintenance contracts
  • Provide suggestions for improvements in processes

Requirements

  • 5+ years of experience in order management in a software development company or related industry
  • Ability to analysis problems of a moderate difficulty and manage and review data coming from variety of factors
  • Use judgment within defined procedures to determine appropriate action.
  • Can-do attitude and positive approach to solving problems
  • Excellent verbal and written communication skills
  • Professional and pleasant style in dealing with customers and sales team
  • Effective problem mitigation and resolution skills
  • Excellent time management skills to follow through on open items
  • In-depth knowledge of Salesforce or a similar CRM
  • Knowledge of an ERP system
  • Knowledge and proficiency working with Microsoft Office
  • Ability to work with a global team, respecting different cultures from all regions

To apply

Please submit a cover letter along with your resume through our website at https://www.qognify.com/careers/

Qognify does not discriminate based on race, color, religion, creed, sex, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity or expression, or any other related consideration.

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