Video surveillance cameras can’t be everywhere, but people can. By extending an Integrated Mobile App to its field personnel for daily use and to transit ambassadors for large events, NJ TRANSIT is deploying innovative technology to ensure the highest levels of security, safety, operational efficiency and customer service for its passengers. It’s a model in mobile technology innovation that other transit agencies will surely want to emulate.
NJ TRANSIT is the nation’s largest statewide public transportation system providing more than 915,900 weekday trips on 262 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.
The Mobile App solution, created for NJ TRANSIT byNICE Systems andCloudScann, turns smartphones into reporting tools to document incidents as they happen, allowing officials to act faster to resolve them.
The solution combines NICE’s situation management solution, Situator, with CloudScann’s hosted See It Send It Mobile App. By using the app on their smartphones, field personnel can report incidents, including sending video and photos, to a centralized command center through NICE Situator. Communication is bi-directional, so Situator can also push incident alerts, task lists, and links to live video feeds to the Mobile App. This will extend the real-time awareness of safety, security, and operational issues for the largest statewide public transportation system in the U.S.
Situator pinpoints the GPS location of the sender’s phone or TETRA radio as the incident location, and can then pull up video feeds from nearby surveillance cameras. The command center operator immediately sees who’s sending the alert, where it originated, what’s happening, and what actions to take. The App is also equipped with a panic button.
NJ TRANSIT used the solution for the first time during Super Bowl XLVII to streamline communications between the command center and NJ TRANSIT ambassadors. In addition to reporting incidents, ambassadors were able to use the App to look up schedules and other information to assist passengers.
Following the successful Super Bowl rollout, NJ TRANSIT plans to deploy the solution during other major events.
NJ TRANSIT will also extend the Ambassador Mobile App to its maintenance, customer service and transit police personnel. For example, maintenance staff will be able to view assigned work orders, their location, and related video, and report back to the control room when resolution is complete.
For its innovation, NJ TRANSIT was recently recognized as the Gold winner in the GSN Homeland Security Awards (in the Most Notable Railroad/Mass Transit Security category).
You can also read more about NJ TRANSIT’s innovative new mobile app in Government Technology Magazine.